FAQ

Curva Fashion FAQ

Privacy

We value your privacy! We never sell, rent, or share any identifiable customer information (email address, phone number, etc.) with third parties. We won't contact you by phone or mail unless you request it. Any information you provide is used responsibly, kept secure, and only used for purposes you've consented to.

Products

  • Packaging: We use simple packaging, with each item in a plastic bag and 10 items per larger bag.
  • Sizing: We offer standard US sizes and manual measurements on each product page. Please refer to the "Size Chart" section for details.
  • Materials: We use high-quality, stretchy fabrics. More details can be found in the "Material" section for each product.

Prices and Payment

  • Product Prices: Please refer to the individual product pages for pricing information.
  • Payment Methods: We accept Credit Cards and PayPal.
  • Bank/Western Union: Contact us for receiver information if you choose these payment methods.
  • Payment Time: Online payments via Credit Card & PayPal are processed instantly. Other payment methods require payment within 3 days of order placement. Contact us if there are delays.

Orders

  • Order Process: We strive to make ordering easy and secure.
    1. Add desired items to your cart and follow checkout instructions to complete and submit your order form. You'll receive an order number (please record it for future reference).
    2. We'll verify your order and send an invoice with shipping costs within 24 hours. If you don't receive an email within 24 hours, contact us immediately.
    3. Upon receiving the invoice, please make your payment promptly. Inform us of the payment so we can verify and ship your order. We'll then provide you with a tracking number for online tracking.

Shipping

  • Packaging: We use international express services (DHL/UPS/FedEx) or sea freight depending on your location and order volume. For small packages under 4kg, we can also use Yunexpress (typically takes 12-20 days).
  • Delivery Time: Delivery times generally range from 7-12 business days worldwide via DHL/FedEx/UPS, depending on your location.
  • Shipping Costs: Shipping costs are calculated based on the total product price. 
  • Delivery Timeframe: Once your order is placed, we'll verify it and send an invoice within 24 hours. Existing customers receive priority order processing, with in-stock items prepared first. The accurate shipping cost will be included in the invoice. After payment is received, in-stock items typically ship within 1 business day for existing customers and 2 business days for new customers.
  • Pre-Order Shipping Costs: Unfortunately, we cannot provide exact shipping costs before you place an order. Shipping costs depend on the total weight, chosen delivery method (DHL, FedEx, UPS, or sea freight), and destination country. We can suggest the most suitable shipping option based on your preferences.